Refund & Cancellation Policy

1. Overview

Veylon IT Services is a technology company that designs, develops, and maintains digital products for businesses across India and beyond. Our services range from custom web and mobile development to digital marketing, cloud solutions, and AI-based data analytics.

Because every project we take on is custom-built to a client's specific requirements, our refund policy is necessarily different from that of a product retailer. Work begins the moment our team is engaged, and the effort invested cannot always be fully reversed. That said, we believe refunds should be available whenever our team has genuinely failed to deliver what was agreed, and we have designed this policy with that principle at the centre.

Please read this document fully before signing a contract or making a payment. If you have questions, write to us at legal@veylonit.com — we are happy to clarify anything before you commit.

2. Scope of this Policy

This policy applies to all services offered by Veylon IT Services, including:

• Custom website and web application development
• Mobile application development (Android & iOS)
• UI/UX design and prototyping
• Digital marketing (SEO, Google Ads, Meta Ads, Social Media Management)
• AI and data analytics consulting and implementation
• Cloud infrastructure setup and DevOps services
• Annual maintenance contracts (AMC) and support retainers
• Third-party software licensing procured on your behalf

3. Refund Eligibility

A refund request will be considered valid and reviewed by our accounts team when one or more of the following conditions are met:

4. Non-Refundable Items

Certain payments are non-refundable by their very nature. We list these clearly so there is no ambiguity at the time of contracting:

• Discovery & scoping fees — Time spent on requirement workshops, technical feasibility studies, and written proposals is non-refundable once that documentation has been delivered to you.
• Domain and hosting registration — Once a domain is registered or a hosting plan is activated, the cost is bound by the registrar's or host's own policy.
• Design assets already approved — Logos, UI screens, or brand collateral approved by you in writing cannot be refunded, as they are considered accepted deliverables.
• Paid advertising spend — Google Ads, Meta Ads, and any other media spend disbursed to ad platforms on your behalf is non-refundable by Veylon IT Services. Refunds from platforms must be pursued directly with those platforms.
• Software licence fees — Licences purchased from third-party vendors (e.g., premium plugins, SaaS tools, SSL certificates) are governed by those vendors' refund terms.
• Completed milestones — Any project milestone that has been formally accepted by you — either in writing or implicitly by using the deliverable in production — is considered fulfilled and not refundable.

5. Cancellation Policy

5.1 Project-Based Engagements

You may cancel a project engagement at any point by sending a written notice to projects@veylonit.com. Cancellation takes effect on the business day we confirm receipt of your notice. The following applies:

• Work completed up to the cancellation date will be invoiced at the agreed milestone rate or at ₹999 per hour, whichever is lower.
• Any amount paid in excess of work completed will be refunded within 10–15 working days.
• Deliverables produced up to the cancellation date will be handed over to you within 5 working days of final settlement.

5.2 Monthly Retainers & Maintenance Contracts

Monthly retainer agreements (digital marketing, AMC, support) require 30 days' written notice to cancel. If you cancel mid-cycle:

• The current month's fee remains payable in full.
• Service will continue until the end of the current billing cycle.
• No further charges will be raised after the notice period expires.
• You will receive all work-in-progress reports and account access credentials within 5 working days of the last service date.

5.3 Annual Contracts

Annual contracts paid upfront may be cancelled with 30 days' notice. A refund will be calculated on a pro-rata basis for full unused calendar months, minus a 10% early-termination fee applied to the total contract value.

6. How to Claim a Refund

Refund requests follow a simple four-step process:

1. 1
   Submit a Written Request
   Email refunds@veylonit.com with your full name, company name, invoice number, project name, the amount in question, and a brief description of why you are requesting a refund. Attach any supporting documents (screenshots, email correspondence, deliverable files).
2. 2
   Acknowledgement within 2 Working Days
   Our support team will acknowledge your request by email and assign a ticket number. Please save this for follow-up.
3. 3
   Review & Decision within 7 Working Days
   Our accounts and project teams will review the request against the signed agreement, work logs, and deliverables. We may ask for additional information during this period. A written decision — approved, partially approved, or declined with reasons — will be emailed to you within 7 working days of our acknowledgement.
4. 4
   Refund Processed
   Approved refunds are processed within 10–15 working days to your original payment method (UPI, bank transfer, or card). You will receive a confirmation email with the transaction reference.

7. Refund Timelines at a Glance

Timelines begin on the date Veylon IT Services marks the refund as approved, not the date you submit the request. Bank processing times are outside our control.

8. Disputes & Escalations

If you are not satisfied with the outcome of a refund review, you may escalate the matter in writing to our senior management at escalations@veylonit.com. A final decision will be communicated within 5 working days of escalation.

If the matter remains unresolved after internal escalation, both parties agree to first attempt resolution through a mutually agreed mediator before pursuing formal legal action. The courts of Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising from or relating to services rendered by Veylon IT Services, and Indian law shall govern all contracts.

9. Amendments to this Policy

Veylon IT Services may update this policy from time to time to reflect changes in our service offerings, business practices, or applicable law. The most current version will always be published at veylonit.com/refund-policy/ with the effective date shown at the top of the page.

Continued use of our services after a policy update constitutes acceptance of the revised terms. For clients with active contracts, the policy version in force at the time of contract signing will govern that engagement unless both parties agree in writing to apply a newer version.